FAQ

 

CUSTOMERS

 

HOW DO YOU VET YOUR SUPPLIERS?

We look at every single supplier profile before it goes live on our website, quality-checking their videos, audio, images and biography.  Our platform has a built-in testimonial and reviews system, allowing customers to rate suppliers after the event date. Additonally we also ask suppliers to show us proof of identity.

 

CAN I SAVE MY SEARCHES?

We have a Wish List feature, which allows you to highlight and save your favourite suppliers. Simply click the heart in the top right corner of the search image or in the suppliers’ profile. This will be saved across your devices.

 

HOW DOES THE PAYMENT PROCESS WORK?

The payment will be 10% of the total fee and is a held as a deposit for both customer and supplier. The remaining 90% of the fee is payable as per the supplier’s payment terms on or before the event. Only the initial 10% deposit take place through our secure system on Wedding Avocado.

 

WHAT HAPPENS IF I HAVE TO CANCEL THE BOOKING?

If your cancellation is made within 7 days of your booking, you will be entitled to a refund less payment processor fees. If the cancellation is made after 7 days you will not be entitled to any refund. Instead the deposit will be paid to the supplier for possible loss of business

 

WHAT HAPPENS IF A SUPPLIER I HAVE BOOKED CANCELS?

It is very rare that our suppliers cancel after a booking has been confirmed, and we always check that there is a very genuine reason for the cancellation.

You will receive a refund on what has been paid to Wedding Avocado and our team will work to find you a replacement supplier of the same quality and in the same style as the act you originally booked.

 

WHAT HAPPENS IF A SUPPLIER DOES NOT TURN UP?

In the unlikely event a supplier doesn't turn up, please contact us immediately and we will work at getting an immediate replacement sent out

support@weddingavocado.com / (+353) 85 1429319

 

CAN YOU FIND A SUPPLIER FOR ME?

Yes, we can. Our platform is built to make it easy for you to browse and book suppliers without needing to involve a middleman. However, if you for any reason prefer us to recommend a tailored list of suppliers you can send us an enquiry.

 

 

SUPPLIERS

HOW DO I SIGN UP?

You can sign up on the Homepage

The sign-up process is very simple. Remember to have some great photos and videos to hand and only takes 4-5 minutes to set up.

This 5 min video walks you through the steps https://www.youtube.com/watch?v=lrj4WBTlLow

 

WHY IS MY PROFILE NOT APPEARING WHEN I DO A SEARCH ON WEDDING AVOCADO?

When you submit your profile it will take up to 48 hours before it appears in search. Our team looks at every profile submitted before it goes live. This is important for us to maintain a high level of top-quality suppliers on Wedding Avocado.  It could be that there is something wrong or missing from your profile. You must have a bio, images and either a video or audio file for us to consider your profile to be complete. If you don’t have a video or your images are blurry, get in touch with us and we will help you get your profile up to the required standard.

If the above does not apply to you, please email support@weddingavocado.com

 

ARE YOU AN AGENCY?

No, we are not an agency. With Wedding Avocado you manage your own bookings from start to finish. We are an online marketplace using technology to simplify the booking process for both suppliers and customers. We aim to provide high quality suppliers and therefore we vet and quality-check all of our suppliers.

 

DOES IT COST MONEY TO SIGN UP?

No, it’s completely free. We don’t believe in charging suppliers subscription fees to take enquiries and bookings.

We charge a relatively low platform service fee of 10% (incl VAT) off your listed price which initially acts as a deposit for you and the customer. After the event date has passed successfully, we keep it. You still have complete flexibility over how you set your initial fee and what you charge for every enquiry, including travel and other expenses. We charge a service fee to enable the Wedding Avocado platform continuously improve and deliver you more paid work.

 

HOW MANY BOOKINGS WILL I GET?

It is unfortunately impossible to predict how many booking enquiries you will receive. This depends on many factors, such as the type of supplier you are, your price, your location, and most importantly the quality of your profile and how good you are at keeping it up to date.

 

HOW DO I DELETE MY ACCOUNT?

We obviously don’t want to part way with any of our suppliers, but if you for some reason find it necessary to delete your profile you need to

Email us at support@weddingavocado.com

Please include the reason why you want your profile to be deleted, as there might be something we can do to help you and prevent you needing to leave Wedding Avocado.

 

I CAN’T REMEMBER MY PASSWORD, CAN YOU SEND IT TO ME?

For security reasons we do not keep a log of your password. If you cannot remember your password you need to reset it.

However, if you cannot remember which email address you used to set up your account we can find it for you. Email us at support@weddingavocado.com and let us know the name your using as a supplier.

 

DO I GET ANY BENEFITS FROM BEING ON WEDDING AVOCADO?

Yes you do! The platform has a Distance Calculator, a Dynamic Calendar and more. We want to help suppliers make a sustainable living from doing what they do best.  

We spend a significant amount of time and money on the creation of this platform and will advertise and market intensively on your behalf so you don’t have to.

 

HOW WILL I BE PAID?

You define your own payment terms which will be clearly displayed on your profile and at the booking process stage.

We believe in allowing you the flexibility to set your own preferred delivery of payment, whether its PayPal, Bank Transfer or Cash.

We handle the initial 10% payment only.

 

CAN I ADD GENRES OR TAGS TO MY PROFILE?

To begin with, we have deactivated this feature to ensure that we have increased choice in the search results

Once we have a diverse enough range of suppliers we will notify you that the feature has been reactivated and you can log in and add these tags to your listing.

 

HOW DO I ADD MORE INFORMATION ABOUT MY SUPPLIER?

The best place to add more information about yourself as a supplier is in profile biography, found in the public profile section of your profile

Biographies are at their best when they are short and snappy. Try and keep your description to 2 or 3 paragraphs for maximum impact.

 

HOW DO I ADD YOUTUBE

https://www.youtube.com/watch?v=cIdcJSsSOpk

Edit your listing and navigate to Photos/Videos.  You can add your youtube links in the box

 

HOW DO I ADD PHOTOS?

https://www.youtube.com/watch?v=cIdcJSsSOpk

You can add photos in both the sign up process and at the listing level

Each photo that you upload has a 10MB maximum file size. Please check this before uploading.

 

HOW CAN I CHANGE MY MAIN PHOTO?

You can drag and drop your photos with the first one automatically set as your listing photo.

 

HOW DO I ADD MY AVAILABILITY?

https://www.youtube.com/watch?v=MDI9T06Ru4Q

You are by default set as available, so you can log in and amend your calendar to show blocked dates

You can select a date range for unavailability or click on specific dates

Simply right click on the dates that you will not be available.

 

HOW DO I GET VERIFIED?

To get your profile verified, add your phone number to your profile and send us a copy of your ID.

This is to prevent fake profile and listings and provide reassurance for the customer

 

HOW DO I ADD MY LOCATION AND HOW FAR IM WILLING TO TRAVEL?

https://www.youtube.com/watch?v=CEH8Incfx_Y

You can add your location and Travel Zone at listing level.

Go to

For location, you add the town or city that you’re based in.

For Travel Zone, you can use your mouse and draw the distance on the google map window or specify a maximum distance in kilometres.(Please note that distance is set ‘as the crow flies’ , which means if your zone is 100km circumference you may end up travelling more say 125km due to windy roads.)

Adding your location and travel zone is very important. It ensures that you appear in search results where the venue falls within your designated coverage

 

 

 

HOW DO I ASK FOR HELP?

To ask for help, either email support@weddingavocado.com or call 085-1429319

One of our team will respond to your request within 3 hours.